Gartner predicts that by 2021, artificial intelligence will process 21% of customer service interactions, which is four times more than in 2017. Small businesses, which continue to be the backbone of the American economy, may find it difficult to...
Customer experience has become a hot topic for any industry, but for Value-Added Resellers (VARs) it can have a significant impact on business. In today’s environment, VARs can no longer focus solely on providing technology, but must also provide...
The race to 5G is on and America is determined to be the first country to build a mass-market 5G wireless network. The recent Visual Networking Index report by Cisco estimates the U.S. will be the first to implement a 5G wireless network. By...
For many, networking is considered a challenge or even a burden that involves attending a series of events at which people are trying to sell you something. If you change that mindset and look at networking from the viewpoint of staying active in...
It wasn’t too long ago that IT resellers were simply order takers. Working with distributors and manufacturers, IT resellers were able to review customer requirements and fulfill the order at a compelling price. Today’s environment is very...
The U.S. unemployment rate is lower than it has been since 1969. According to the Bureau of Labor Statistics, professional and business services have added 535,000 jobs over the past 12 months. Together, those statistics mean that it is more...
Customer experience has been a long-time discussion in most industries – especially in hospitality and retail – but have IT resellers and channel distributers really embraced the approach? By 2020, price and products will be less important...
To compete against Distributor Value-Added Resellers (DVARs), smaller Value-Added Resellers (VARs) should specialize and become an expert in a specific technology area. Whether you are competing against a big regional seller or a local VAR that...
For small-to-medium-sized businesses (SMB) in the IT reseller space, it can be difficult for value added resellers (VARs) to expand their offerings with limited resources. The Cisco Meraki program is a unique full cloud solution that offers VARs...
While technologies like AI and IoT are top of mind for many value-added resellers, customer experience should be, too. At the Comstor Executive Federal Summit, speakers from both Comstor and Cisco focused on the importance of customer experience...
United States Special Operations Command (SOCOM) provides command, control and training for all special operations forces in the United States. In short, SOCOM prepares assigned forces to carry out special operations, psychological operations and...
Three major events for the VAR community just concluded showcasing new technologies, marketing tactics, and sales opportunities. All three events featured influential speakers, along with breakout sessions to help VARs grow their business. Each...
